Complaints and Feedback

If something isn’t right we want to know about it so we can try and sort it for you.

Vivo Care Choices aims to provide excellent services which meet the needs of the individuals we support .  We are committed to reaching the highest standards of customer care and in order to achieve this, we are constantly seeking feedback. We are always grateful for suggestions as to how we may improve our services and learn from them.

A copy of our Complaints & Compliments Policy and an easier read version are available below for your information.

Compliments & Complaints

We would like to thank you for raising your concerns and giving us the opportunity to investigate and act upon these

Confidentiality and Privacy

The complaints form below uses the built in forms designer from WordPress.  The website  is fully encrypted using a technology called SSL. This means that when you fill out the form and submit it, the information is sent and kept in a secure manner and will remain confidential.

Only authorised personnel will be able to view the information sent via this form.